cdponline.net

Business Wire, Dec 02, 2009

LONDON — Heathrow Express, the fastest way from London to Heathrow, has made
Paddington station the first UK railway station to offer Flight
Information Display Screens and Common User Self Service Customer Check
In Services. These facilities have been designed to make travelling to
the airport more convenient and efficient for customers.

Heathrow Express Managing Director Richard Robinson stated: At Heathrow
Express we never underestimate the stress of travelling and continually
strive to enhance our service through leading innovations. People do not
always get the opportunity to print their boarding pass before getting
to the airport. By introducing this service at Paddington, customers
have the opportunity to print their boarding pass and avoid the hassle
of queuing for check in at the airport. Customers can then proceed
direct to their airlines designated bag-drop if they have hold luggage.
Customers can rest assured on the train because they already know where
they are sitting on the plane.

Heathrow Express trained staff have been answering the same questions
from customers for over ten years: Which terminal? and Where do I
check-in? With an average of 40,000 flights a year leaving Heathrow,
the launch of these new enhanced information services will help reduce
confusion with passengers trying to find their way to check in.

The Customer Check In Services consist of three machines located below
the screens and next to the Heathrow Express ticket office. The machines
are easy to use with touch screen facilities. Customers can print their
boarding pass and view their flight information before they even arrive
at the airport, helping them to feel more at ease on their way to
Heathrow
print design sydney